Ice Machine Repair in Matthews, NC
Our ice machine repair service covers all of Matthews, NC.
- Licensed & insuredCommercial refrigeration and kitchen equipment technicians
- $135 service callClear price before any work starts
- $50 off your repairWhen you book online or mention the website
- Warranty on every job30-day labor, 90-day parts, extended 1, 3 or 5 years on select work
- Open 7 days a weekMon–Sat 8 AM–6 PM · Sun 10 AM–3 PM
- Same-day serviceWhen you call early — trucks stocked with common parts
We know the local businesses, the building types and how hot a Matthews kitchen gets in July. Bars, restaurants, hotels and healthcare facilities run through hundreds of pounds of ice a day. We repair modular, undercounter and self-contained ice machines, nugget and flake ice makers, remote condensers and the bins and dispensers that go with them.
Ice Machine repair for Matthews businesses
Matthews combines a walkable downtown restaurant row with heavy retail along US-74 and a busy medical corridor. We serve businesses near downtown Matthews on Trade Street, Independence Boulevard (US-74) and Sycamore Commons, including ZIP codes 28104, 28105 in Mecklenburg County, NC.
From quick-service counters near Sycamore Commons to full kitchens near downtown Matthews on Trade Street, Matthews businesses rely on us for ice machine work. When a part is not on the truck, we order it the same day from Charlotte-area suppliers and come back to Independence Boulevard (US-74) as soon as it arrives. Mecklenburg County health inspectors check cold-holding at 41°F or below and hot-holding at 135°F or above — we repair your ice machine to hold those numbers. We document every visit with the temperatures we measured and the parts we replaced, which helps Matthews managers with inspections and budgeting.
Signs you need ice machine repair
- Bad taste or odor in the ice
- Error lights or flashing codes
- Machine not making ice or making very little
- Cubes small, cloudy, hollow or stuck together
- Ice freezing to the evaporator and not harvesting
- Water leaking from the machine or bin
What our technicians do
Ice machines fail for a short list of reasons: scale build-up on the evaporator, a bad water inlet valve or pump, a failing harvest assist, dirty air-cooled condensers, or a bad sensor or thermistor. We clean, descale and sanitize as part of the repair so the machine keeps producing.
- Repair harvest assist, hot gas valves and sensors
- Water filter replacement
- Replace water pumps, inlet valves and float switches
- Repair remote condensers and line sets
- Descale, clean and sanitize evaporator and water system
- Diagnose error codes and control boards
- Clean or repair air- and water-cooled condensers
- Replace bin thermostats and ice thickness probes
Save $50 on your repair
Book online or mention our website when you call and we take $50 off the repair. The service call is a flat $135, and you get a clear price before any work begins — no surprises.
Typical jobs we handle
Examples of common repairs on commercial refrigeration and kitchen equipment.
- Ice MachineBars & Nightclubs
Ice machine making half the usual ice
- What we found
- Heavy scale on the evaporator plate
- What we did
- Descaled, sanitized and replaced the water filter
✓ Typically fixed in one visit
- Ice MachineHotels & Banquet Facilities
Floor ice machine not harvesting
- What we found
- Faulty harvest assist and a weak water pump
- What we did
- Replaced both parts and ran test cycles
✓ Typically fixed in one visit
- Ice MachineHospitals & Senior Living
Nugget ice machine leaking onto the floor
- What we found
- Cracked drain hose behind the unit
- What we did
- Replaced the hose, cleaned and sanitized the machine
✓ Typically fixed in one visit
- Ice MachineConvenience Stores & Gas Stations
Ice machine showing a flashing error light
- What we found
- Water inlet valve not opening
- What we did
- Replaced the inlet valve and verified full fill
✓ Typically fixed in one visit
- Walk-In CoolerGrocery Stores & Supermarkets
Walk-in cooler slowly warming over several days
- What we found
- Condenser coil packed with dust and cottonwood; high head pressure
- What we did
- Deep-cleaned the condenser, checked charge and amperage
✓ Typically fixed in one visit
- Bar Cooler & Back BarBars & Nightclubs
Back-bar cooler bottles not cold
- What we found
- Thermostat out of calibration
- What we did
- Replaced the thermostat and set to 36°F
✓ Typically fixed in one visit
- Reach-In RefrigeratorCafés & Coffee Shops
Dairy reach-in warm at the top shelf
- What we found
- Evaporator fan blade cracked, poor airflow
- What we did
- Replaced fan blade and motor, rebalanced airflow
✓ Typically fixed in one visit
- Commercial FryerRestaurants
Fryer won't heat before lunch
- What we found
- Weak thermopile
- What we did
- Replaced the thermopile and tested the gas valve
✓ Typically fixed in one visit
Examples for illustration. Every job is diagnosed on site; parts, time and price depend on the equipment.
Who we serve in Matthews
- Restaurants in Matthews
- Cafés & Coffee Shops in Matthews
- Bars & Nightclubs in Matthews
- Breweries & Taprooms in Matthews
- Grocery Stores & Supermarkets in Matthews
- Convenience Stores & Gas Stations in Matthews
- Hotels & Banquet Facilities in Matthews
- Hospitals & Senior Living in Matthews
- Country Clubs & Event Venues in Matthews
Technician tip
Schedule a cleaning and descale every 6 months — in Charlotte-area water, scale is the number one cause of low ice production.
Our warranty
Labor warranty on every repair.
Parts warranty on every part we install.
Extended warranty available on select repairs and installations. The exact term is written on your estimate before work starts.
Frequently asked questions
How often should a commercial ice machine be cleaned?
Manufacturers recommend at least every 6 months. High-volume bars and restaurants often benefit from every 3–4 months.
Why does my ice machine make ice but not drop it?
That is a harvest problem — usually scale on the evaporator, a weak harvest assist, a bad hot gas valve or a faulty sensor.
How much does ice machine repair cost in Matthews, NC?
The service call is a flat $135, which covers the trip and diagnosis. After diagnosis you get a written price for the repair before any work starts, and you save $50 on the repair when you book online or mention our website.
What are your hours in Matthews?
We are open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM (Eastern Time). Call (980) 983-2911 or send a request online and the first available operator will call you back.
Do you serve ZIP code 28104?
Yes. We serve Matthews and all of Matthews, NC, including ZIP codes 28104, 28105.
Hours & contact
Commercial Appliances is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM (Eastern Time). We serve Matthews, NC.
Phone: (980) 983-2911
Email: omnicommercialrefrigeration@gmail.com
Based in Charlotte, NC. We are a mobile service company — our technicians come to your business.
| Monday | 8:00 AM – 6:00 PM |
|---|---|
| Tuesday | 8:00 AM – 6:00 PM |
| Wednesday | 8:00 AM – 6:00 PM |
| Thursday | 8:00 AM – 6:00 PM |
| Friday | 8:00 AM – 6:00 PM |
| Saturday | 8:00 AM – 6:00 PM |
| Sunday | 10:00 AM – 3:00 PM |