Frequently Asked Questions
Answers about our commercial refrigeration and kitchen equipment repair: pricing, hours, warranty, service area.
- Licensed & insuredCommercial refrigeration and kitchen equipment technicians
- $135 service callClear price before any work starts
- $50 off your repairWhen you book online or mention the website
- Warranty on every job30-day labor, 90-day parts, extended 1, 3 or 5 years on select work
- Open 7 days a weekMon–Sat 8 AM–6 PM · Sun 10 AM–3 PM
- Same-day serviceWhen you call early — trucks stocked with common parts
Frequently asked questions
What equipment do you repair?
Walk-in coolers and freezers, ice machines, reach-in refrigerators and freezers, prep tables, undercounters, display cases, bar coolers, draft beer systems, blast chillers, condensing units, ovens, ranges, fryers, griddles, steamers, kettles, dishwashers, holding cabinets, soft serve machines, mixers, slicers and coffee equipment.
Do you repair residential appliances?
No. We work only on commercial refrigeration and commercial kitchen equipment.
What are your hours?
Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM (Eastern Time).
Do you work 24/7?
No. We are open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM (Eastern Time). Same-day service is often available when you call early.
How much is a service call?
$135. You get a written repair price before work starts, and $50 off the repair when you book online.
What warranty do you give?
30-day labor and 90-day parts; extended 1, 3 or 5 years on select repairs and installations.
Where are you located?
We are based in Charlotte, NC and come to your business. We do not have a walk-in storefront.
Which areas do you serve?
Charlotte and 16 Charlotte neighborhoods; Ballantyne, Pineville, Matthews, Mint Hill, Stallings, Indian Trail, Weddington, Wesley Chapel, Waxhaw, Monroe and Fort Mill SC; plus Concord, Cornelius, Davidson, Huntersville, Mooresville, Marvin, Indian Land SC and Tega Cay SC.
Are you licensed and insured?
Yes.
Are you a manufacturer-authorized service agent?
We are an independent service company and repair all major brands.
Do you offer maintenance plans?
Yes — scheduled coil cleaning, ice machine cleaning and inspections. Ask for a quote.
How do I request service?
Call (980) 983-2911 or fill in the short form with your name, phone, address and equipment type.