Master-Bilt Walk-In Freezer Repair in Charlotte, NC
Need a Master-Bilt walk-in freezer repaired? We see the same pattern again and again — a defrost heater or timer fails, the coil ices solid, airflow stops and the box warms up even though the compressor never shuts off.
- Licensed & insuredCommercial refrigeration and kitchen equipment technicians
- $135 service callClear price before any work starts
- $50 off your repairWhen you book online or mention the website
- Warranty on every job30-day labor, 90-day parts, extended 1, 3 or 5 years on select work
- Open 7 days a weekMon–Sat 8 AM–6 PM · Sun 10 AM–3 PM
- Same-day serviceWhen you call early — trucks stocked with common parts
We fix the root cause, clear the ice safely and check the refrigerant charge before we leave. Our technicians service Master-Bilt walk-in freezer units across Charlotte and nearby cities.
Common Master-Bilt walk-in freezer problems
- Freezer above 0°F or ice cream turning soft
- Thick frost or ice on the evaporator
- Ice forming on the floor, door frame or ceiling
- Door frozen shut or hard to open
- Compressor running constantly
- Drain line frozen and water pooling
What we repair on Master-Bilt walk-in freezer units
- Test defrost heaters, timers and termination thermostats
- Replace drain line heaters and clear drains
- Repair door frame heaters and pressure relief ports
- Replace evaporator and condenser fan motors
- Leak search, repair and recharge
- Compressor and condensing unit replacement
- Replace gaskets, strip curtains and hardware
- Controller and sensor replacement
Technician tip
If you see ice on the floor near the door, check the door gasket and frame heater first — that is the most common cause.
Save $50 on your repair
Book online or mention our website when you call and we take $50 off the repair. The service call is a flat $135, and you get a clear price before any work begins — no surprises.
Typical jobs we handle
Examples of common repairs on commercial refrigeration and kitchen equipment.
- Walk-In FreezerSchools & Universities
Ice building up on the freezer floor near the door
- What we found
- Torn door gasket and failed door-frame heater
- What we did
- Replaced the gasket and frame heater wire
✓ Typically fixed in one visit
- Walk-In FreezerIce Cream & Frozen Yogurt Shops
Freezer drain line frozen, water pooling
- What we found
- Drain line heater burned out
- What we did
- Installed a new drain line heater and cleared the line
✓ Typically fixed in one visit
- Walk-In FreezerRestaurants
Walk-in freezer iced solid, product softening
- What we found
- Defrost termination thermostat failed
- What we did
- Replaced the thermostat, defrosted the coil, confirmed -5°F
✓ Typically fixed in one visit
- Prep Table & Sandwich UnitRestaurants
Sandwich unit lid won't stay open
- What we found
- Broken lid hinge pin
- What we did
- Replaced the hinge set and adjusted the lid
✓ Typically fixed the same day
- Ice MachineBars & Nightclubs
Ice machine making half the usual ice
- What we found
- Heavy scale on the evaporator plate
- What we did
- Descaled, sanitized and replaced the water filter
✓ Typically fixed in one visit
- Draft Beer & Keg CoolerBreweries & Taprooms
Foamy pours on every tap
- What we found
- Glycol chiller pump failing, lines warming
- What we did
- Replaced the glycol pump and topped up glycol
✓ Typically fixed in one visit
- Commercial FryerRestaurants
Fryer won't heat before lunch
- What we found
- Weak thermopile
- What we did
- Replaced the thermopile and tested the gas valve
✓ Typically fixed in one visit
- Commercial FryerConvenience Stores & Gas Stations
Fryer overheating and tripping the high-limit
- What we found
- Temperature probe failing
- What we did
- Replaced the probe and calibrated the controller
✓ Typically fixed in one visit
Examples for illustration. Every job is diagnosed on site; parts, time and price depend on the equipment.
Our warranty
Labor warranty on every repair.
Parts warranty on every part we install.
Extended warranty available on select repairs and installations. The exact term is written on your estimate before work starts.
Frequently asked questions
Why is my Master-Bilt walk-in freezer not working?
The most common causes are: freezer above 0°f or ice cream turning soft; thick frost or ice on the evaporator; ice forming on the floor, door frame or ceiling. A technician confirms the cause on site before quoting the repair.
Why is my walk-in freezer icing up?
Usually a failed defrost component (heater, timer or termination thermostat), a leaking door gasket that lets humid air in, or a frozen drain line. All three are repairable.
How much is Master-Bilt walk-in freezer repair?
$135 service call with diagnosis, then a written price. $50 off the repair when booked online.