Ice-O-Matic Ice Machine Repair in Charlotte, NC
Need a Ice-O-Matic ice machine repaired? Ice machines fail for a short list of reasons: scale build-up on the evaporator, a bad water inlet valve or pump, a failing harvest assist, dirty air-cooled condensers, or a bad sensor or thermistor.
- Licensed & insuredCommercial refrigeration and kitchen equipment technicians
- $135 service callClear price before any work starts
- $50 off your repairWhen you book online or mention the website
- Warranty on every job30-day labor, 90-day parts, extended 1, 3 or 5 years on select work
- Open 7 days a weekMon–Sat 8 AM–6 PM · Sun 10 AM–3 PM
- Same-day serviceWhen you call early — trucks stocked with common parts
We clean, descale and sanitize as part of the repair so the machine keeps producing. Our technicians service Ice-O-Matic ice machine units across Charlotte and nearby cities.
Common Ice-O-Matic ice machine problems
- Machine not making ice or making very little
- Cubes small, cloudy, hollow or stuck together
- Ice freezing to the evaporator and not harvesting
- Water leaking from the machine or bin
- Error lights or flashing codes
- Bad taste or odor in the ice
What we repair on Ice-O-Matic ice machine units
- Diagnose error codes and control boards
- Descale, clean and sanitize evaporator and water system
- Replace water pumps, inlet valves and float switches
- Repair harvest assist, hot gas valves and sensors
- Clean or repair air- and water-cooled condensers
- Repair remote condensers and line sets
- Replace bin thermostats and ice thickness probes
- Water filter replacement
Technician tip
Schedule a cleaning and descale every 6 months — in Charlotte-area water, scale is the number one cause of low ice production.
Save $50 on your repair
Book online or mention our website when you call and we take $50 off the repair. The service call is a flat $135, and you get a clear price before any work begins — no surprises.
Typical jobs we handle
Examples of common repairs on commercial refrigeration and kitchen equipment.
- Ice MachineBars & Nightclubs
Ice machine making half the usual ice
- What we found
- Heavy scale on the evaporator plate
- What we did
- Descaled, sanitized and replaced the water filter
✓ Typically fixed in one visit
- Ice MachineHospitals & Senior Living
Nugget ice machine leaking onto the floor
- What we found
- Cracked drain hose behind the unit
- What we did
- Replaced the hose, cleaned and sanitized the machine
✓ Typically fixed in one visit
- Ice MachineHotels & Banquet Facilities
Floor ice machine not harvesting
- What we found
- Faulty harvest assist and a weak water pump
- What we did
- Replaced both parts and ran test cycles
✓ Typically fixed in one visit
- Ice MachineConvenience Stores & Gas Stations
Ice machine showing a flashing error light
- What we found
- Water inlet valve not opening
- What we did
- Replaced the inlet valve and verified full fill
✓ Typically fixed in one visit
- Reach-In FreezerPizzerias
Reach-in freezer frosting up every few days
- What we found
- Defrost heater open circuit
- What we did
- Replaced the defrost heater and tested a full defrost cycle
✓ Typically fixed in one visit
- Condensing Unit & CompressorGrocery Stores & Supermarkets
Rooftop condensing unit tripping the breaker
- What we found
- Shorted condenser fan motor
- What we did
- Replaced the fan motor and checked electrical connections
✓ Typically fixed in one visit
- Bar Cooler & Back BarBars & Nightclubs
Back-bar cooler bottles not cold
- What we found
- Thermostat out of calibration
- What we did
- Replaced the thermostat and set to 36°F
✓ Typically fixed in one visit
- Walk-In FreezerIce Cream & Frozen Yogurt Shops
Freezer drain line frozen, water pooling
- What we found
- Drain line heater burned out
- What we did
- Installed a new drain line heater and cleared the line
✓ Typically fixed in one visit
Examples for illustration. Every job is diagnosed on site; parts, time and price depend on the equipment.
Our warranty
Labor warranty on every repair.
Parts warranty on every part we install.
Extended warranty available on select repairs and installations. The exact term is written on your estimate before work starts.
Frequently asked questions
Why is my Ice-O-Matic ice machine not working?
The most common causes are: machine not making ice or making very little; cubes small, cloudy, hollow or stuck together; ice freezing to the evaporator and not harvesting. A technician confirms the cause on site before quoting the repair.
How often should a commercial ice machine be cleaned?
Manufacturers recommend at least every 6 months. High-volume bars and restaurants often benefit from every 3–4 months.
How much is Ice-O-Matic ice machine repair?
$135 service call with diagnosis, then a written price. $50 off the repair when booked online.